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IT Support Specialist

Rockhurst University seeks an IT Support Specialist to provide first level technical assistance to our faculty, staff, students and. The Support Specialist’s duties include but are not limited to:Answer questions and resolve IT problems for clients in person at the Helpdesk, via telephone or teleconference.Maintain and assign the service ticket system daily; respond to assigned requests promptly.Provide assistance, training, and troubleshooting concerning the use of computer hardware, software, printing,