IT Support Specialist
Rockhurst University seeks an IT Support Specialist to provide first level technical assistance to our faculty, staff, students and. The Support Specialist’s duties include but are not limited to:
- Answer questions and resolve IT problems for clients in person at the Helpdesk, via telephone or teleconference.
- Maintain and assign the service ticket system daily; respond to assigned requests promptly.
- Provide assistance, training, and troubleshooting concerning the use of computer hardware, software, printing, and installation of applications, email, and operating systems.
- Assist in the setup and maintenance of audiovisual equipment for classrooms and special events.
- Maintain technology assets, complete equipment repairs, perform updates and new rollouts of equipment.
- Work closely with a team of other IT professionals to complete large projects.
- Manage technology inventory to include procurement, tracking and disposal.
- Ensure that University systems are aligned with IT standards.
- Occasionally provide support for special events or conferences and may require evening or weekend support.
Rockhurst University is a Catholic, Jesuit University serving 3,500 students in the business and cultural center of Kansas City, MO. It is a comprehensive university offering more than 50 undergraduate and graduate programs taught by nationally recognized faculty. We employ approximately 500 faculty and staff.
Qualified candidates will have:
- A high school diploma or equivalent and at least 1 year of helpdesk experience.
- Excellent customer services skills
- Expansive knowledge of laptop and workstation hardware/software/operating systems configuration and connectivity.
- Excellent technical knowledge and aptitude in the areas of mobile devices, applicable software, and troubleshooting techniques.
- Working knowledge and experience with Microsoft Active Directory
- A thorough understanding of Windows 10 & 11, Office 365, OneDrive, Teams, and Mac and iOS platforms.
- A good understanding of systems administration and security principles. Ability to troubleshoot security issues, isolate and repair or rebuild compromised machines.
- Ability to support and maintain wireless technologies.
- Effective communication skills; Ability to present new technical material in group settings and train end-users
- Must be reliable, team oriented, self-motivated, proactive and able to adapt to change
- Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.
- Excellent time management skills and ability to work under pressure and meet inflexible deadlines
- Dependable with an excellent attendance record.
- Steady under pressure when troubleshooting under time constraints.
Opening salary is $19.00 per hour, actual starting salary will be commensurate with knowledge and experience. Full-time Rockhurst employees enjoy an excellent benefits package including:
- Medical
- Dental
- Vision
- Short and long term disability
- Life insurance
- Free undergraduate and graduate classes for employees
- Free undergraduate classes for spouses and dependent children
- Vacation and sick time along with 15 paid holidays
