Protiviti Webinar: How Should You Communicate with Customers During a Crisis?

COVID-19 has turned the global business world upside down. Companies continue to adjust to the reality of working from home and all that implies. How a company manages through this period will be remembered not only by a company’s employees, but also by its customers.

Former Congresswoman Susan Molinari, a public policy and communications expert and member of the Protiviti Advisory Board, and Protiviti executive vice president Patrick Scott, who leads the firm’s Client Programs, will be interviewed by Protiviti managing director Frank Kurre on the do’s and don’ts of customer communications and outreach during a crisis.

Following this webinar, you will be able to:

• Describe the added importance of customer communications during a crisis, and how it distinguishes companies that are most effective from others
• Discover the role of a crisis communication playbook, even when circumstances are so unusual that a playbook doesn’t seem of much help
• Identify best practices and key considerations in customer communications during a time of crisis