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Helpdesk Technician

Position location: This is a hybrid position that is in office 3 days per week; candidates must reside in the Kansas City Metro area in order to be considered. Summary: The Help Desk Technician is responsible for providing first-level technical assistance to computer users. The Helpdesk Technician responds to telephone calls, electronic mail, and other inquiries from computer users regarding hardware, software, networking, or other IT-related problems or needs; logs, tracks, escalates, and resolves work