IT Executive Support Engineer

The Opportunity

The IT Dedicated Support Engineer delivers high-touch, personalized technical support to the Chief Executive Officer (CEO), executive leadership, and their administrative assistants. As a trusted advisor, this role ensures seamless technology experiences by providing proactive, responsive support across all devices, applications, and collaboration tools. The engineer also contributes to broader IT service delivery initiatives, supporting organizational efficiency and excellent end-to-end user experiences.  

The Team

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible.   Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services. 

Key Responsibilities

• Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption.
• Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools. This could include both company-owned and personal devices.  
• Monitor tools and activities and proactively address potential problems.
• Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues.
• Assist with executive onboarding/offboarding processes, including device setup and access provisioning.
• Ensure confidentiality and discretion in handling sensitive information and interactions.
• Be available for off-hours support as needed.  
• Establish and maintain strong working relationships with internal clients throughout the organization.  
• Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed.  
• Serve as a point of escalation for IT requests and incidents within business sectors as needed.  
• Maintain and update documentation, including knowledge base articles and user guides.
• Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality.  
• Provide training and guidance on IT tools, security practices, and new technologies.  
• Participate in change management and deployment activities.
• Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment

Minimum Qualifications

• Bachelor's Degree
• 5+ years of experience 

 All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Proven experience in executive-level IT support or similar high-touch environments.
• Strong ability to resolve IT-related issues and concerns quickly and effectively.
• Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes.  
• 10+ years of service delivery experience, preferably in a global company.  
• High level of integrity and discretion in handling confidential information.
• Excellent communication skills, with the ability to explain technical concepts in user-friendly language.  
• Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.  
• 2+ years of experience with ServiceNow or other ITSM platforms.  
• Strong analytical and problem-solving skills.  
• Proven track record of process improvement implementations.  
• Experience capturing requirements and coordinating small projects.  
• Comprehensive understanding of Microsoft tools and applications.
• OSHA 10 hour certification (or ability to obtain within 90 days).  
• Ability to lift up to 50 pounds, sit, and stand for extended periods.  
• Willingness to work overtime, weekends, and travel as needed.
• Knowledge of ITIL practices and service delivery frameworks.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.