IT Service Desk Technician

Position Summary

The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company. 

Position Responsibilities

• Responding to queries on the phone, via email, in person, or through remote access
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Working with-in established standard operating procedures
• Training computer users
• Training other staff on troubleshooting and diagnosing problems
• Gaining feedback from customers to improve technology solutions
• Following and developing technical documentation and problem resolutions
• Running reports and analyzing common complaints and problems

Position Qualifications

• Associate’s degree in computer science or related field
  1. or IT industry certifications (such as CompTIA A++, Google IT, Microsoft MCSA/MCSE) and two years’ experience in a technical service role
• Strong working knowledge of computer systems, hardware, and software
• Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Excellent customer service and team-working skills
• Self-starter with good time management skills
• Able to juggle multiple demands
• An openness to learning and sharing new technologies 

Ideal Candidates Will Also Have