Managed IT Services General Support Engineer (Tier 3)
About us
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.
As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.
Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include:
- Capturing client requirements
- Infrastructure operations and management
- Adopting and learning new technologies
- Performing Enterprise Administration and Engineering tasks
- Troubleshooting business application issues
Qualifications
- Degree or Certification in IT related field
- Has IT certifications (Such as Microsoft, ITIL)
- Minimum of 7 years in IT
- Experience with Windows 10/11, Windows Server, virtualization, server management, storage, and general networking
- Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, Print Management, and other common Windows server functions
- Proven experience with Office 365 user, mailbox, and policy administration
- Proven experience in email flow troubleshooting including spam filtering, quarantine, public DNS records and other related services
- Comfortable with Microsoft On-Prem Exchange management
- Well-rounded experience in VMWare/Hyper-V, Server Administration, Entra/M365, Networking
- Familiar with network concepts and troubleshooting
- Experience in large, complex environments with multiple locations
- Familiar with standard IT practices and policies
- Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
- Eagerness to contribute
Preferred qualifications
- MSP Experience
- Understanding of ITIL Foundation framework and practices
- Excellent written and verbal communication, problem solving and analytical skills
- Strong judgment, issues management, and problem analysis techniques
- Strong presentation, facilitation, time management, and prioritization skills
- Proven ability to work both independently and as a part of a team
- Demonstrated ability to balance priorities
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