Support/Deployment Technician
About us
IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.
Job Summary:
Join our rapidly growing team, where we have doubled in size over the last few years! As a Support/Deployment Technician, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate in our comprehensive product set.
Key Responsibilities:
· Deploy desktop workstations, laptops, and other devices.
· Generate and distribute reports on project status and organizational asset locations.
· Troubleshoot network operations and provide end-user support.
· Ensure PC roll-out tasks and processes are aligned with project schedules.
· Facilitate repairs and offer technical support for LAN/WAN equipment and wiring.
· Patch systems and monitor backups, addressing related issues.
· Respond to client system tickets, escalating as necessary to on-call engineers.
· Maintain high levels of customer satisfaction and continuously strive for improvement.
· Provide technical support for our full product suite.
· Perform routine walkarounds and general maintenance of data centers to ensure optimal operation and uptime.
· Perform additional duties as assigned by management.
Requirements:
· Experience or understanding of supporting or implementing technology solutions.
· Experience or exposure to the following technologies is preferred:
· Networking and system infrastructure (servers, switches, firewalls, etc.)
· Linux-based operating systems and command-line tools (bash, vim, etc.)
· Excellent verbal and written communication skills.
· Strong multitasking abilities and attention to detail.
· Adaptability to changing technologies and environments.
· Team-oriented with the ability to thrive in a fast-paced environment.
· Capable of working independently while maintaining alignment with company standards.
· Basic understanding of IT security principles and best practices.
· Ability to communicate clearly with both technical and non-technical audiences.
Qualifications:
· Associate’s degree (AA) or equivalent from a two-year college or technical school.
Alternatively, six months to one year of relevant experience and/or training, or an equivalent combination of education and experience.
Physical Abilities Required:
· Ability to stand, walk, climb, balance, bend, stoop, kneel, or crawl frequently.
· Work near moving mechanical parts and occasionally at heights or in precarious positions.
· Exposure to various weather conditions during outdoor tasks.
· The ability to lift and move up to 50+ pounds.
· Occasionally lift and move objects up to 25 pounds.
· Ability to move around data centers to perform maintenance or installations.
· Minimal travel may be required to other company locations or customer sites with planned overnight travel if necessary.
· Experience using specialized equipment or vehicles, such as a hardware deployment van and etcher.
Why IP Pathways?
IP Pathways is an expert provider of hybrid IT solutions for small, medium and enterprise companies by delivering world-class engineering services supported by high-touch customer service. Here are just some of the great reasons to work at IP Pathways:
- Competitive benefits: Lucrative healthcare benefits and 401k with company match.
- Work/life balance: IP Pathways believes in enabling families to be families. We
proudly offer flexible and accommodating work schedules to meet your family’s
needs and obligations. - Ongoing training: Looking for a company who will consistently invest in developing
your skills? IP Pathways will help you continue your educational pursuits and
provide opportunities to become certified in some of the most sought-after technologies.
