Workstation Support Technician

Apply Now: https://careers.snapit.solutions/jobs/5364843-workstation-support-technician

Job description

US CITIZENS ONLY. Immediate opening.

SnapIT Solutions is seeking a Workstation Support Technician to play a critical role in maintaining and supporting the organization’s computer workstations, equipment, and IT environment. This position is responsible for providing timely, effective technical assistance to end users, ensuring seamless operation of hardware, software, and network systems.

As a key point of contact for troubleshooting, the Workstation Support Technician will enable users to efficiently utilize their workstations and tools, ensuring overall IT reliability and business continuity.

Key Responsibilities

• Install, configure, and maintain hardware, software, and related peripherals on company devices.
• Provide timely technical support to end users (in-person, remote, email, and phone).
• Diagnose and resolve hardware, software, and network-related issues, ranging from basic to complex.
• Assist with workstation setups, including user accounts, email configurations, and necessary applications.
• Troubleshoot network connectivity, printer issues, and audio-visual systems as needed.
• Maintain accurate hardware and software inventory records.
• Educate end users on basic troubleshooting techniques and best practices.
• Document technical procedures and maintain records of troubleshooting steps and resolution outcomes.
• Stay updated with current trends in workstation technologies and IT advancements.
• Manage multiple support requests efficiently, prioritizing based on urgency and business impact.
• Collaborate with team members and departments to resolve broader IT issues.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Qualifications

• High school diploma or equivalent; associate/bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) in workstation support or similar technical support roles.
• Proficiency in diagnosing and resolving issues in Windows environments.
• Familiarity with DNS, Active Directory, VPNs, and network fundamentals.
• Strong knowledge of operating systems, productivity software, and office applications.
• Excellent communication skills, with the ability to convey technical information to non-technical users.
• Relevant certifications (e.g., CompTIA A+, Microsoft Desktop Support) are a plus.
• Strong problem-solving skills and ability to manage tasks in a fast-paced environment.
• Prior experience providing customer support both face-to-face and remotely.
• Valid state-issued driver’s license; ability to drive a company-provided vehicle.

Physical Requirements

• Ability to lift and carry computer equipment and peripherals up to 70 pounds.
• Ability to bend, kneel, and work in tight spaces as needed.

Work Environment

• Primarily office-based with on-site visits to other departments and locations.
• Occasional after-hours or weekend support for critical issues or system maintenance.
• Extensive driving to sites within the service area (vehicle provided).

Location: On-site in Topeka, KS
Core Hours: Monday–Friday, 7 AM to 4 PM (some flexibility and opportunities for OT).
Remote Work: Limited; primary work will be on-site.

Competitive salary: $25 - $27/hour.

Additional Information:

• US Citizenship is required.
• Screening Requirements: Citizens, permanent residents with intent to become US citizen. This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.
• Sponsorship: NO H1-B sponsorship is available; U.S. citizenship is mandatory.

Please include the following at the top of your resume:

• Full legal name
• Current location
• Citizenship status

Equal Opportunity Employer

SnapIT Solutions is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.